About FleetCheck

At FleetCheck we believe that everyone has the right to be safe on the roads and we are all about making a difference to road safety. Our business was created to improve the safety of drivers and vehicles by providing the tools and support that promote professional fleet management.

Our business is all about serving others, focused on a common good and we get there through consideration and respect for each other. Our customers trust us to deliver excellence. They trust us because they experience outstanding software provided by people who are dependable and prepared to go that extra mile.

This is a growing business, and we need people who are open to new opportunities and experiences, ready to learn new things and help drive the business forward. The enthusiasm, honesty, and openness here is infectious and it helps us hit problems head on and be determined to find the best solutions.

General Overview

We are looking for an enthusiastic Business Development Executive to work alongside the Business Development team. The role will be focused on management of key account relationships within a defined spending bracket.

A successful candidate will be highly motivated to succeed with proven account management skills to maintain and enhance client relationships.

Responsibilities:

• Management of key account relationships spending over £10,000 per annum.
• Developing a solid and trusting relationship with clients and partners;
• Managing and resolving client issues and complaints;
• Developing a complete understanding of client needs;
• Proactive client contact to educate them about areas of the software they are unaware of/not using to their full potential;
• Prepare regular reports demonstrating client progress/success.
• Establish a calendar cycle with each named account

Assisting with the initial training and ongoing education of key account clients, including:

• Onboarding of new key accounts;
• Conducting online software training for clients as required;
• Keeping clients updated on new additions and changes to the software;
• Creating and updating training material as requested;
• Making outbound calls to existing FleetCheck clients to update on new products;
• Identify and evaluate opportunities to grow business with existing clients.

Assisting with Client Services to include:

• Process reports to highlight clients that should be paying more at their annual renewal or should be moved to Key Accounts and vice versa;
• Assisting with incoming Client Support requests, including:
• Initial assessment of query to establish onward action;
• Clarification of requirements as necessary;
• Verification of solution and communication of outcome to client;
• Recording and tracking of client-driven IT development and change requests;
• Ensuring all activity is appropriately recorded on CRM system;
• Ensuring that call schedules (both pre-defined and arising from CRM contacts) are maintained;
• Collate and provide data to line manager for KPI reporting as defined;
• Provide assistance as required to the testing team.
• Maintain the Playbooks for all areas of the Business Development Management process and systems.
  

Qualifications/Experience:

• Bachelor’s Degree (or equivalent experience).
• 2+ years of experience in a similar role, including account management and handling – required.
• High technical competence of Microsoft Office – required.
• Familiarity of utilising CRM, such as HubSpot, Salesforce or similar.
• Project Management qualification such as PRINCE2, CAPM or 2+ years equivalent experience.
• Some knowledge of fleet administration or similar area of work – desirable.

Skills:

• High attention to detail, excellent interpersonal skills and related experience in providing high level customer experience;
• Positive and approachable with excellent communication and listening skills.
• Ability to efficiently work across multiple teams;
• Ability to manage a complex workload;
• Ability to learn and understand various software programs;
• Fluent written and spoken English.

General accountabilities: 

• Act in a courteous, professional, and ethical manner in all interactions with customers, suppliers, and colleagues.
• Advise line manager/management team on matters relating to workload and work progress.
• Contribute positively to improvement initiatives.
• Comply with FleetCheck’s values, service levels, policies, and legislative requirements.

Rewards and additional information

• Base salary will be in the region of £34,000 - £38,000 per annum.
• The normal contractual working week is 37.5 hours; a standard day is 7.5 hours.
• The work pattern is fixed hours of 9.00am to 5.00pm with 0.5 hour lunch break.
• The annual holiday entitlement based on the above working pattern is 25 days – rising to 28 days with length of service.
• An additional days holiday per month on a Friday (FleetCheck Friday), pro rata entitlement for part time employees.
• Contributory pension.
• Staff are able to work in a hybrid pattern with 3 days in the office each week, if agreed with their line manager.
• Other benefits include - staff/team functions, including Summer & Winter events, monthly charity cake bakes, monthly staff meetings, annual appraisals, access to Employee Assistance Program (EAP), Mental Health First Aiders, free parking.
• The organisation continuously evolves to provide broader and more proactive customer care. As such the roles and their terms and conditions will be subject to ongoing review and change.
• FleetCheck are proud to be a Disability Confident Employer and a Living Wage Employer.
• Successful candidates will be required to undertake a Basic DBS check.

Note that the FleetCheck offices are not serviced by public transport. You will need a full clean driving licence and a car to work here.

While we encourage people to use AI systems during their role to help them work faster and more effectively, please do not use AI assistants during the application process. We want the information you present to FleetCheck to support your employment application to be your own thoughts, facts and opinions without mediation through an AI system, and we also want to evaluate your non-AI-assisted communication skills.

 Employee Promise

FleetCheck is all about helping others, focused on a common good and we get there through consideration and respect for each other. Our clients trust us to deliver excellence. They trust us because they experience outstanding software and people who are dependable and prepared to go that extra mile when it is needed.

We are a growing business, and we need people who are open to new opportunities and experiences, ready to learn new things and help drive the business forward. The enthusiasm, honesty, and openness here is infectious and it helps us solve problems head on and be determined to find solutions, helping our customers, and improving our products.

Excellent client experience is our goal, and we need people who will do what they say, deliver on their promises and look for ways to surprise or even delight with the unexpected. If you yearn for a sense of togetherness, mutual respect, and loyalty, and will work hard as part of a community to foster a deep collaborative approach, we are the place for you.