Join our team

Rapid growth has resulted in this vacancy becoming available and the successful applicant will join a team of 4 existing developers.

This varied and interesting role requires a full-time employee. A sound education with

IT/web/programming/database management knowledge along with ASP.NET / VB.NET / C# experience are ideally required. FleetCheck is a dynamic and fast-growing business and a fulfilling career path is offered for the right candidate.

Below is an extract from the formal job description for this position:

Role specific accountabilities

•  Undertake a range of administrative tasks which will require a relatively high degree of personal responsibility and judgement with little close supervision, although still subject to overall well-defined limits.
•  Take ownership for specific tasks as defined below:
•  Data management.
•  Application development.
•  Continual liaison with colleagues to facilitate the effective processing of customer requests submitted to FleetCheck’s support facility, including:
•  Editing and creating reports in response to customer requests.
•  Editing and creating data imports.
•  Clarification of requirements as necessary.
•  Verification of solution and confirmation to colleague(s) and/or customer(s).
•  Resolution of technical ‘bugs’ highlighted by customers and/or colleagues, prompt escalation to IT director where resolution is outside of remit and ensuring originator(s) are kept informed of fix progress/completion.
•  Monitoring IT error logs and ‘websupport’ folder.
•  Ensuring all customer activity is recorded on CRM.
•  Collate and provide data to line manager for KPI reporting as defined.
•  Contribution to appropriate projects as required, to facilitate the continuous evolution and improvement of FleetCheck’s software.

General accountabilities

•  Act in a courteous, professional and ethical manner in all interactions with customers, suppliers and colleagues.
•  Take full ownership of customer queries and take the appropriate actions to ensure that the customer is satisfied with outcome/conclusion, including escalating queries to other colleagues/departments if necessary.
•  Advise line manager/management team on matters relating to workload and work progress.
•  Operate systems related to customer accounts within FleetCheck, including the recording of all customer activity on the internal customer relationship management (CRM) system.
•  Contribute positively to improvement initiatives.
•  Comply with FleetCheck’s values, service levels, policies and legislative requirements, including (but not limited to) H&S, equal opportunities and data security (ISMS).
•  Where business requires change, and provided that capacity is available within time constraints, to undertake other responsibilities which are of a commensurate level outside of the terms of this role profile.

Job Type: Full-time

Salary: £22,000.00 to £28,000.00 /year

Experience:

•  Development: 3 years (Preferred)

Education:

•  A-Level or equivalent (Preferred)