Join our team
We’re on an amazing journey…
Our team enjoy what we do, and we do it well. We grow and develop and make wonderful things happen together every day – the team, the business, the products we provide and the clients we reach.
When you join us, you’re joining a dynamic and highly rewarding company, in which you can grow your career and be supported every step of the way. If that sounds interesting, we would love to hear from you.
Rapid growth has resulted in this vacancy becoming available and the successful applicant will join our team of four existing developers.
This varied and interesting role requires a full-time employee. A sound education with IT/web/programming/database management knowledge along with ASP.NET / VB.NET / C# experience are ideally required. FleetCheck is a dynamic and fast-growing business and a fulfilling career path is offered for the right candidate.
Below is an extract from the formal job description for this position:
> Undertake a range of administrative tasks which will require a relatively high degree of personal responsibility and judgement with little close supervision, although still subject to overall well-defined limits.
Take ownership for specific tasks as defined below:
> Data management.
> Application development.
> Continual liaison with colleagues to facilitate the effective processing of customer requests submitted to FleetCheck’s support facility, including:
> Editing and creating reports in response to customer requests.
> Editing and creating data imports.
> Clarification of requirements as necessary.
> Verification of solution and confirmation to colleague(s) and/or customer(s).
> Resolution of technical ‘bugs’ highlighted by customers and/or colleagues, prompt escalation to IT director where resolution is outside of remit and ensuring originator(s) are kept informed of fix progress/completion.
> Monitoring IT error logs and ‘websupport’ folder.
> Ensuring all customer activity is recorded on CRM.
> Collate and provide data to the line manager for KPI reporting as defined.
> Contribution to appropriate projects as required, to facilitate the continuous evolution and improvement of FleetCheck’s software.
> Act in a courteous, professional and ethical manner in all interactions with customers, suppliers and colleagues.
> Take full ownership of customer queries and take the appropriate actions to ensure that the customer is satisfied with outcome/conclusion, including escalating queries to other colleagues/departments if necessary.
> Advise line manager/management team on matters relating to workload and work progress.
> Operate systems related to customer accounts within FleetCheck, including the recording of all customer activity on the internal customer relationship management (CRM) system.
> Contribute positively to improvement initiatives.
> Comply with FleetCheck’s values, service levels, policies and legislative requirements, including (but not limited to) H&S, equal opportunities and data security (ISMS).
> Where business requires change, and provided that capacity is available within time constraints, to undertake other responsibilities which are of a commensurate level outside of the terms of this role profile.
|A working knowledge of Microsoft Office, including Outlook, Word, Excel and Powerpoint.||Required|
|Reasonable knowledge/understanding of general office systems and procedures.||Required|
|IT/web/programming/database management knowledge||Required|
|ASP.NET / VB.NET / C#||Required|
|Some knowledge of fleet administration or other similar area of work.||Desirable|
|A sound general level of academic education with a minimum of 5 GCSEs, which must include English and Mathematics.||Required|
|Specific IT qualification(s)||Desirable|
|Good, accurate keyboard skills and ICT competence.||Required|
|Able to communicate with a variety of people in a positive, helpful manner.||Required|
|Able to deal effectively and accurately with written/telephone enquiries using clear, concise English.||Required|
|Can work to achieve both individual and departmental metrics.||Required|
|Is able to identify risks in interactions with customers, and suggest ways of overcoming them.||Required|
|Is able to deal with challenging queries in a high quality, customer focussed way.||Required|
|Committed to continual service improvement, and shows willingness to learn new skills as required.||Required|
|Able to be flexible to maintain high quality customer service during periods of increased demand.||Required|
|Able to resolve problems and adapt to change.||Required|
|Maintain constructive links with colleagues and work collaboratively to deliver targets.||Required|
|Receive feedback and learn from mistakes for continuous self-development.||Required|
|Experience of working in a similar programming role.||Required|
|Experience of working to challenging deadlines and defined metrics.||Required|
|Experience of reading, inputting and manipulating data.||Required|
|Experience of working in a customer services or contact centre role.||Required|
|Experience of contributing to customer satisfaction levels within a team or department.||Required|
|Experience in problem solving through the use of exploratory questions.||Required|
We are looking for an enthusiastic Telemarketer/Appointment Creator to generate sales interest either by cold calling or working from a ‘warm’ partner database. You will be responsible for influencing potential customers to take part in an online demonstration of our software system.
A successful candidate must be friendly and persuasive. You must be able to present solutions that meet prospect customer needs in a coherent manner. You will need also need to be patient and able to deal with rejection without taking it personally.
The goal is to promote business growth by expanding the FleetCheck client base.
- Contact companies using a given database to set appointments with a sales consultant;
- Answer incoming calls from prospective customers;
- Ask relevant questions to understand the customer’s requirements;
- Record the customer’s personal information accurately in a CRM (HubSpot).
- Act in a courteous, professional and ethical manner in all interactions with prospects, customers, suppliers and colleagues;
- Take full ownership of customer queries and take the appropriate actions to ensure that the customer is satisfied with outcome/conclusion, including escalating queries to other colleagues/departments if necessary;
- Advise line manager/management team on matters relating to workload and work progress;
- Contribute positively to improvement initiatives;
- Comply with FleetCheck’s values, service levels, policies and legislative requirements, including (but not limited to) H&S, equal opportunities and data security (ISMS);
- Where business requires change and provided that capacity is available within time constraints, to undertake other responsibilities which are of a commensurate level outside of the terms of this role profile.
|Proven experience as a telemarketer or similar sales/customer service role||Required|
|Experience in using the HubSpot CRM or similar||Desirable|
|Experience in working for a SaaS business||Desirable|
|Working knowledge of Microsoft Office, including Outlook, Word, Excel and Powerpoint||Required|
|Reasonable knowledge/understanding of general office systems and procedures||Required|
|Some knowledge of the fleet industry||Desirable|
|A sound general level of academic education with a minimum of English and Mathematics GCSE grade C||Required|
|Good, accurate keyboard skills and ICT competence||Required|
|Excellent communication skills||Required|
|Excellent presentation skills||Required|
|Patient and able to handle customer rejection||Required|
- The normal contractual working week is 37.5 hours, working from Monday to Friday. We are happy to discuss part-time hours for this role if this is preferred.
- The work pattern for full-time is fixed hours of 9.00am to 5.00pm with 0.5-hour lunch break (standard day = 7.5 hours).
- The initial annual holiday entitlement is 24 days per calendar year (pro-rata for part-time).
- The organisation continuously evolves to provide broader and more proactive customer care. As such the roles and their terms and conditions will be subject to ongoing review and change.
How to apply
If you would like to bring your skills, energy and dedication to be part of our friendly and enthusiastic team or would like to apply for any open positions, email HR@fleetcheck.co.uk with covering letter and CV.
We’re not recruiting at the moment…
We don’t have any current vacancies, but all is not lost. If you think you can make a difference and would like to join our team, please get in touch, we’re always interested to hear from talented individuals with an interest in the fleet industry.