Join our team

Reporting to the IT director, the successful applicant will act as team leader for 3 other developers and 1 software tester. Working within agreed procedures to provide the highest level of IT workflow and support.  Specifically focussed on tasks associated with software administration to facilitate (a) an exceptional customer/user experience, (b) product excellence and (c) an ongoing culture of customer retention.

Role specific accountabilities

• Undertake a range of administrative tasks which will require a relatively high degree of personal responsibility and judgement with little close supervision, although still subject to overall well-defined limits.
• Team leader responsibilities:
• Support IT Director and report on team performance;
• Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks;
• Answer team member questions, help with team member problems and oversee team member work for quality and guideline compliance;
• Ensure good communications within the team;
• Manage workload for each team member;
• Develop strategies to promote team member adherence to company regulations and performance goals;
• Conducts team meetings to update members on best practices and continuing expectations;
• Assist management with hiring processes and new team member training;
• Take ownership for specific tasks as defined below:
  • Data management.
  • Application development.
  • Continual liaison with colleagues to facilitate the effective processing of customer requests submitted to FleetCheck’s support facility, including:
    • Editing and creating reports in response to customer requests;
    • Editing and creating data imports;
    • Clarification of requirements as necessary;
    • Verification of solution and confirmation to colleague(s) and/or customer(s);
  • Resolution of technical ‘bugs’ highlighted by customers and/or colleagues, prompt escalation to IT director where resolution is outside of remit and ensuring originator(s) are kept informed of fix progress/completion.
  • Monitoring IT error logs and ‘websupport’ folder.
  • Collate and provide data to line manager for KPI reporting as defined.
  • Contribution to appropriate projects as required, to facilitate the continuous evolution and improvement of FleetCheck’s software.

Experience/Qualifications

General accountabilities

• Act in a courteous, professional and ethical manner in all interactions with customers, suppliers and colleagues.
• Advise line manager/management team on matters relating to workload and work progress.
• Contribute positively to improvement initiatives.
• Comply with FleetCheck’s values, service levels, policies and legislative requirements, including (but not limited to) H&S, equal opportunities and data security (ISMS).
• Where business requires change, and provided that capacity is available within time constraints, to undertake other responsibilities which are of a commensurate level outside of the terms of this role profile.

Additional information

• The normal contractual working week is 37.5 hours; a standard day is 7.5 hours.
• The work pattern is fixed hours of 9.00am to 5.00pm with 0.5 hour’s lunch break.
• The annual holiday entitlement based on the above working pattern is 24 days p/a.
• The organisation continuously evolves to provide broader and more proactive customer care. As such the roles and their terms and conditions will be subject to ongoing review and change.