Join our team

Rapid growth has resulted in this vacancy becoming available and the successful applicant will join a team of 4 existing developers.

This varied and interesting role requires a full-time employee. A sound education with

IT/web/programming/database management knowledge along with ASP.NET / VB.NET / C# experience are ideally required. FleetCheck is a dynamic and fast-growing business and a fulfilling career path is offered for the right candidate.

Below is an extract from the formal job description for this position:

Role specific accountabilities

•  Undertake a range of administrative tasks which will require a relatively high degree of personal responsibility and judgement with little close supervision, although still subject to overall well-defined limits.
•  Take ownership for specific tasks as defined below:
•  Data management.
•  Application development.
•  Continual liaison with colleagues to facilitate the effective processing of customer requests submitted to FleetCheck’s support facility, including:
•  Editing and creating reports in response to customer requests.
•  Editing and creating data imports.
•  Clarification of requirements as necessary.
•  Verification of solution and confirmation to colleague(s) and/or customer(s).
•  Resolution of technical ‘bugs’ highlighted by customers and/or colleagues, prompt escalation to IT director where resolution is outside of remit and ensuring originator(s) are kept informed of fix progress/completion.
•  Monitoring IT error logs and ‘websupport’ folder.
•  Ensuring all customer activity is recorded on CRM.
•  Collate and provide data to line manager for KPI reporting as defined.
•  Contribution to appropriate projects as required, to facilitate the continuous evolution and improvement of FleetCheck’s software.

General accountabilities

•  Act in a courteous, professional and ethical manner in all interactions with customers, suppliers and colleagues.
•  Take full ownership of customer queries and take the appropriate actions to ensure that the customer is satisfied with outcome/conclusion, including escalating queries to other colleagues/departments if necessary.
•  Advise line manager/management team on matters relating to workload and work progress.
•  Operate systems related to customer accounts within FleetCheck, including the recording of all customer activity on the internal customer relationship management (CRM) system.
•  Contribute positively to improvement initiatives.
•  Comply with FleetCheck’s values, service levels, policies and legislative requirements, including (but not limited to) H&S, equal opportunities and data security (ISMS).
•  Where business requires change, and provided that capacity is available within time constraints, to undertake other responsibilities which are of a commensurate level outside of the terms of this role profile.

Job Type: Full-time

Salary: £22,000.00 to £28,000.00 /year

Experience:

•  Development: 3 years (Preferred)

Education:

•  A-Level or equivalent (Preferred)

Purpose of role

Working within agreed procedures as defined by departmental SLA, to provide the highest level of sales support, with a view to fast-tracking to full realm of direct sales activity. Specifically focussed on tasks associated with progressing the sales process, delivering product demonstrations, and providing support to facilitate (a) an exceptional customer/user experience, (b) product excellence and (c) an ongoing culture of customer retention.

Role specific accountabilities

• Undertake a range of administrative tasks which will require a relatively high degree of personal responsibility and judgement with little close supervision, although still subject to overall well-defined limits.
• Take ownership for specific tasks as defined below:
• Taking ownership of allocated sales leads, from initial contact through to implementation of new account, including:
• Handling of initial enquiry.
• Delivering product demonstrations.
• Ongoing nurture of prospective customer.
• Closing of sale at appropriate time, adhering to pre-defined strategies and processes.
• Following pre-defined implementation procedures and working with Support team as required on customer setup process.
• Ensuring activity is recorded on CRM at each point of contact.
• Ensuring that call schedules (both pre-defined and arising from CRM contacts) are maintained.
• Contributing towards implementation of the company’s direct sales and cross selling strategies, in line with pre-defined objectives and departmental SLA, including:
• Proactive contact where required with FleetCheck customers to educate them about areas of the software they are unaware of/not using to their benefit, and additional products/services.
• Recognising potential sales opportunities from interactions with customers and own industry observations and escalating accordingly.
• Collate and provide data to line manager for KPI reporting as defined.
• Contribution to appropriate projects as required, to facilitate the continuous evolution and improvement of FleetCheck’s products.

General accountabilities

• Act in a courteous, professional and ethical manner in all interactions with customers, suppliers and colleagues.
• Take full ownership of customer queries and take the appropriate actions to ensure that the customer is satisfied with outcome/conclusion, including escalating queries to other colleagues/departments if necessary.
• Advise line manager/management team on matters relating to workload and work progress.
• Operate systems related to customer accounts within FleetCheck, including the recording of all customer activity on the internal customer relationship management (CRM) system.
• Contribute positively to improvement initiatives.
• Comply with FleetCheck’s values, service levels, policies and legislative requirements, including (but not limited to) H&S, equal opportunities and data security (ISMS).
• Where business requires change, and provided that capacity is available within time constraints, to undertake other responsibilities which are of a commensurate level outside of the terms of this role profile.

Additional information

• The normal contractual working week is 37.5 hours; a standard day is 7.5 hours.
• The work pattern is fixed hours of 9.00am to 5.00pm with 0.5 hour’s lunch break.
• The annual holiday entitlement based on the above working pattern is 24 days PA.
• The organisation continuously evolves to provide broader and more proactive customer care. As such the roles and their terms and conditions will be subject to ongoing review and change.

Job Type: Full-time

Salary: £16,500.00 to £18,500.00 /year

Education:

• GCSE or equivalent (Required)

Language:

• English (Preferred)