Join our team
We’re on an amazing journey…
Our team enjoy what we do, and we do it well. We grow and develop and make wonderful things happen together every day – the team, the business, the products we provide and the clients we reach.
When you join us, you’re joining a dynamic and highly rewarding company, in which you can grow your career and be supported every step of the way. If that sounds interesting, we would love to hear from you.
Current positions
Junior Developer
Role title | Junior Developer | Full time/Part time | Monday to Friday 9am -5pm |
Reporting to | IT Team Lead | Location | Kemble, Glos GL7 6BQ |
Salary | £28,000 - £30,000 | Work Patten | Hybrid working, with approval |
About FleetCheck
At FleetCheck we believe that everyone has the right to be safe on the roads and we are all about making a difference to road safety.
Our business is all about serving others, focused on a common good and we get there through consideration and respect for each other. Our customers trust us to deliver excellence. They trust us because they experience outstanding software provided by people who are dependable and prepared to go that extra mile.
This is a growing business, and we need people who are open to new opportunities and experiences, ready to learn new things and help drive the business forward. The enthusiasm, honesty, and openness here is infectious and it helps us hit problems head on and be determined to find the best solutions.
General Overview
Working within agreed procedures to provide the highest level of IT workflow and support. Specifically focussed on tasks associated with software administration to facilitate an exceptional customer and user experience alongside product excellence and an ongoing culture of customer retention.
Responsibilities/Duties
- Working with a senior developer to support clients with bug fixing and technical support
- Write clean, efficient, and maintainable code using C# and the .NET framework.
- Debug and troubleshoot issues to ensure optimal performance and reliability.
- Maintaining client satisfaction with the product.
- Stay up to date with the latest technologies and trends in software development.
- Contribution to appropriate projects as required, to facilitate the continuous evolution and improvement of FleetCheck’s
Experience
- Experience in software development using C# or similar.
- Understanding of object-oriented programming principles.
- Database experience with SQL Server or other relational databases.
- Unit and integration testing
- Familiarity with version control systems preferably GIT and workflow management systems (e.g. JIRA)
Nice To Have
- Knowledge of agile development methodologies.
- An understanding of SOLID principles and their application in software design.
- Understanding of Test-Driven Development (TDD) principles and practices.
- Some knowledge of fleet administration or other similar area of work would be useful;
- JavaScript with Angular/React/Views
Qualifications
- Bachelor’s degree in computer programming, computer science, or a related field (or equivalent experience)
Skills
- Good, accurate keyboard skills and ICT competence;
- Passion for client satisfaction;
- Strong analytical and problem-solving skills;
- Excellent attention to detail;
- Able to work as an effective team member;
- Ability to work under pressure;
- Good organisation skills;
- Excellent communication/documentation skills.
General accountabilities
- Act in a courteous, professional, and ethical manner in all interactions with customers, suppliers, and colleagues.
- Advise line manager/management team on matters relating to workload and work progress.
- Contribute positively to improvement initiatives.
- Comply with FleetCheck’s values, service levels, policies, and legislative requirements.
Rewards and additional information
- Base salary will be in the region of £28k pa.
- The normal contractual working week is 37.5 hours; a standard day is 7.5 hours.
- The work pattern is fixed hours of 9.00am to 5.00pm with 0.5-hour lunch break.
- The annual holiday entitlement based on the above working pattern is 25 days – rising to 28 days with length of service.
- An additional, (non-negotiable), days holiday per month on a Friday (FleetCheck Friday), pro rata entitlement for part time employees.
- Contributory pension.
- Staff can work in a hybrid pattern with 3 days in the office each week, if agreed with their line manager.
- Other benefits include - staff/team functions, including Summer & Winter events, monthly charity cake bakes, monthly staff meetings, annual appraisals, access to Employee Assistance Program (EAP), Mental Health First Aiders, free parking.
- The organisation continuously evolves to provide broader and more proactive customer care. As such the roles and their terms and conditions will be subject to ongoing review and change.
- FleetCheck are proud to be a Disability Confident Employer and a Living Wage Employer.
Head of Client Experience
Role title | Head of Client Experience | Full time/Part time | Full time |
Reporting to | Callum Haymon-Collins | Location | Kemble, Glos GL7 6BQ |
Salary | £48,000 - £50,000 | Work Patten | Hybrid working, with approval |
About FleetCheck
At FleetCheck we believe that everyone has the right to be safe on the roads and we are all about making a difference to road safety. Our business was created to improve the safety of drivers and vehicles by providing the tools and support that promote professional fleet management.
Our business is all about helping others, focussed on a common good and we get there through consideration and respect for each other. Our clients trust us to deliver excellence. They trust us because they experience outstanding software and people who are dependable and prepared to go that extra mile when it is needed. We are working towards a time when all those responsible for managing fleets are doing so in a safe and compliant way. Our part in achieving this is to provide intuitive an effective software solution.
We are a growing business built on people who are open to new opportunities and experiences, ready to learn new things and help drive our business forward. The enthusiasm, honesty, and openness here is infectious and it helps us to be determined to find solutions, helping our clients, and improving our products. We work with businesses and organisations as a trusted partner. We all win when we work closely together to deliver excellence and make a difference. Together we can develop ever more effective solutions, improving road safety for everyone.
Excellent customer experience is our goal, and we need people who will do what they say, deliver on their promises, look for ways to surprise, people who under promise and over deliver. If you are looking for a sense of togetherness, mutual respect and loyalty, and will work hard as part of a community to foster a deep collaborative approach, then this is the place for you.
FleetCheck - fleet management software you can trust.
General Overview
The Head of Client Experience role requires a special person – someone eager to develop existing processes and who has impeccable client and industry knowledge; someone who can be both an inspiring leader and yet happy to roll their sleeves up and pitch in; someone who can be relentless in supporting the ambitious business goals.
Immersed in the business, its products, and people this role will create client experience strategies that underpin the ambitious business targets. There is an amazing and dedicated team that work across our client activities, this new role is aimed at supporting them and ensuring that we deliver on client expectations.
This person needs to be comfortable building strategy to underpin wider business strategies and, crucially, embodies and promotes the FleetCheck core values helping to make them live through all client activities.
Responsibilities
- Drive a "client first approach.”
- Building a streamlined client experience strategy across all departments that support the goals of the business.
- Take overall ownership of strategic client relationships.
- Leading the core areas of the client experience function, including client training, implementation, 1st line support, 2nd line support and account management.
Duties
- Leading the development and implementation of effective client experience strategies to drive engagement.
- Focusing on growing the uptake for products and services including cross sell and upsell paths.
- Reviewing and reporting on all areas of client activities.
- Collaborating with senior team members across all departments to uncover insights and create innovative client strategies.
- Promoting and embedding strong and inspirational leadership to the entire team by demonstrating the company’s values and championing the leadership behaviour framework.
- Routinely sharing strategies, progress, results, learnings, and relevant industry trends, with the broader team.
Experience
- Minimum 5 years’ experience in a client experience, services, or account management role – experience of Software as a Service (SaaS) or fleet management would be perfect.
- Minimum 3 years’ experience in a management role.
- Practical experience and knowledge of client experience strategies.
- Experience in leading your teams’ day-to-day duties and responsibilities, as well as project managing larger ad hoc projects.
Skills
- Fluent written and spoken English.
- The ability to develop strong relationships with cross departmental team members to enable collaboration, advice sharing, and directional leadership where required.
- The ability to use key software packages competently, including for example: Office 365 (Excel, Word, PowerPoint) and CRMs - in-depth knowledge of HubSpot would be ideal.
- Strategic thinking and problem-solving abilities with superior interpersonal and organisational skills.
- Positive and approachable with excellent communication, presentation and listening skills.
- Confident, flexible, adaptable with a growth mindset.
- Ability to make quick, rational decisions under pressure and be ready to be challenged when necessary.
Rewards and additional information
- Base salary will be in the region of £48-50k pa,
- The normal contractual working week is 37.5 hours; a standard day is 7.5 hours.
- The work pattern is fixed hours of 9.00am to 5.00pm with 0.5-hour lunch break.
- The annual holiday entitlement based on the above working pattern is 25 days – rising to 28 days with length of service.
- An additional, (non-negotiable), days holiday per month on a Friday (FleetCheck Friday), pro rata entitlement for part time employees.
- Contributory pension.
- Staff are able to work in a hybrid pattern with 3 days in the office each week, if agreed with their line manager.
- Other benefits include - staff/team functions, including Summer & Winter events, monthly charity cake bakes, monthly staff meetings, annual appraisals, access to Employee Assistance Program (EAP), Mental Health First Aiders, free parking.
- The organisation continuously evolves to provide broader and more proactive customer care. As such the roles and their terms and conditions will be subject to ongoing review and change.
- FleetCheck are proud to be a Disability Confident Employer and a Living Wage Employer.
We’re not recruiting at the moment…
We don’t have any current vacancies, but all is not lost. If you think you can make a difference and would like to join our team, please get in touch. We’re always interested to hear from talented individuals with an interest in the fleet industry.
How to apply
If you would like to bring your skills, energy and dedication to be part of our friendly and enthusiastic team or would like to apply for any open positions, email recruitment@fleetcheck.co.uk with a covering letter and CV.