2026 marks out 20th anniversary, and we are still as committed to taking unnecessary hassle out of fleet compliance now as we were in 2006 – although the scope of compliance has changed a lot since then!
To ensure we continue to deliver what our customers need, however they need it, we issue a customer satisfaction survey to hear their thoughts directly and structure our business plans around them.
The results of last year’s survey blew us away because it was overwhelmingly positive and every positive result represents a customer who we have helped get back to managing their fleet instead of chasing their technology provider. It is also a reflection of why we have been awarded FleetNews Reader Recommended status for the 5th year in a row.
Here we will show you the highlights of our survey, what it means to members of our team, and our plans for 2026.
99% very satisfied or satisfied with their ongoing service
"We built the Key Accounts Team around a simple principle: fleet managers shouldn't have to chase us. This means committing to proactive check-ins, jumping on a call when you're preparing MI reports, or face-to-face catch ups to align on strategy. We often have clients tell us we feel like an extension of their fleet team – that's the standard we're aiming for."
Simon Glenday | Enterprise Accounts Manager
99% very satisfied or satisfied with how easy it is to access support
“I'm absolutely delighted with our latest results. It's a real vote of confidence when you see feedback like 'it's easy to get support and the support is always top tier'.
We've deliberately kept support human-centred - clients can email directly, pick up the phone, submit a ticket, or chat to us live. Each customer has a direct line to their specific account manager, and if they're not available, the rest of the team is on hand. You're not stuck in a ticketing queue waiting your turn.
Seeing a customer say 'Absolutely brilliant. I have no complaints. Great service! I would highly recommend.' reminds us why we love doing what we do."
Vickie Holloway | Client Engagement Manager
98% very satisfied or satisfied with support responsiveness
“Seeing this high level of satisfaction from our clients makes it all worthwhile. Everything we do is for them and stats like this just prove that they acknowledge that. We understand how busy the day-to-day running of a fleet can be, so we make sure we are there with help, guidance, and support when they need us most. I do my best to look at an email within minutes of it hitting my inbox so I can respond to clients as quickly as possible. Ultimately, it's always all about the clients' needs.”
Clair Cable | Client Implementation Executive
99% very satisfied of satisfied with the professionalism of FleetCheck staff
“Our whole team pride themselves on their professionalism – for us this means listening to problems raised, taking on constructive feedback, and promptly seeking resolutions. Seeing that customers experience the effort we are putting in means so much. We always look to build long-term business relationships with our clients, and are often considered an extension of their fleet team.”
Callum Haymon-Collins | Chief Operating Officer
98% of our clients would recommend us based on their experience
“I am delighted to see, as we hit 20 years of business, that we continue to deliver the same high standard of service to our customers that they have enjoyed over the years. Our focus on customer support is critical to what we have achieved, from our dedicated staff to the affinity partnerships we’ve developed over the years, and this is reflected well with 98% of customers pleased to recommend us.
FleetCheck was founded to help fleet operators solve their challenges, and we look forward to the next 20 years of doing just that."
Peter Golding | CEO and Founder
Going forward in 2026
Conversations we’ve had with customers in the past included wanting more visibility of what’s coming down the pipeline, and guidance on how to rollout a new system, app, or feature within an organisation in a way that makes people embrace change. 2026 starts with us addressing those two points.
We are very excited to be launching our product roadmap in April at a Customer Conference. This event for fleet operators to come together and share expertise, day-to-day experiences, best practices, and handy tips while laying the foundation for future conferences that will expand its impact.
We have also produced a strategic guide to help fleet operators get buy-in for launching a new wraparound checks app, including how to choose your solution, effective communication strategies, launching week plans, and more.
Throughout 2026, we will build upon our support methodologies, including the introduction of AI tools, but we are clear that this will not replace, only assist, the human element of our service. Our focus will still be on:
- Keeping our support super easy to access so users continue feeling confident and comfortable reaching out whenever they need us.
- Making the support journey even smoother with ongoing improvements, feedback, and our new Knowledge Base to help users find answers quickly and effortlessly.
- Building even more trust and reassurance through clear, consistent, and friendly communication in every interaction.
- Using feedback wisely and reviewing it often and turning it into simple, meaningful changes that make a real difference for users.
- Keeping our team energised and proud by celebrating wins like the amazing 99% satisfaction score and supporting everyone as we grow and learn.
- Helping users to help themselves through an even more useful Knowledge Base and through rolling out the new AI agent – giving users faster, more convenient ways to get the answers they need.
