At FleetCheck, our customers are at the heart of everything we do. Every day, our clients rely on our products and services to keep their operations running smoothly, and we’re committed to delivering a service experience that is supportive, responsive, and dependable at every touchpoint.

Our Client Services team is fundamental to this commitment, providing personalised guidance, training, and support to each customer. With the recent appointment of Kay Saunders as Head of Client Experience (read more in our previous blog), the team now has a renewed focus on elevating the customer experience to even greater heights.

As part of this endeavour, we’re pleased to announce a new structure within our Client Services team. Moving forward, each client account will now have a dedicated, named contact within the team.

What Does This Mean For Our Clients?

This restructuring allows us to deliver a truly personalised experience for our clients. With dedicated, knowledgeable representatives who understand each client’s individual requirements, account history, and operational challenges, customers can enjoy smoother interactions, more efficient support, and solutions tailored specifically to them.

Having consistent points of contact also strengthens client relationships, fostering a foundation of trust and reliability. Clients can feel confident knowing they have a committed FleetCheck representative who is familiar with their business and can proactively anticipate and address their needs – from routine questions to urgent matters.

What Next?

If you are a FleetCheck client, you can expect to hear from your dedicated contact soon – they’ll be reaching out to introduce themselves! In the meantime, if you need assistance, feel free to contact us on 01666 577928 and someone from our team will be happy to help or connect you with your account manager. We’re excited about these changes and confident that they will lead to even more positive outcomes for our clients, as FleetCheck continues to grow and expand.